Second visit to Torque with my 2006 Toyota Highlander Hybrid. First visit was the NC inspection, Second visit was for the fall special-oil change, tire rotation, look over brakes, suspension, etc. Both times I waited the expected amount of time and paid exactly what I expected to pay. My SUV is aging but suggested repairs were not live threatening and didn't need to be done today. The staff and mechanics are knowledgeable and treat me with respect. The office and restrooms are always clean and fresh coffee, water and snacks are available.